Videos Streaming Technical Help - Details

Mac Users

On campus

  • While connected to campus network: No additional login is required and no VPN is needed

Off campus

  • Login with the same PassportID username and password that you use on UCDAccess
  • VPN is optional for Mac Operating Systems

Browser recommendations and downloads

  • Browser: Currently, only Safari and Firefox work with Silverlight video streaming
    • Safari and Firefox do work. However, they may have issues with losing the mouse cursor.
    • Currently, Chrome does NOT work with Silverlight, and will not play our streaming videos (Bates & Medcom) at this time. We will update this page if this changes.
  • Downloads: 

PC Users

On campus

  • While connected to campus network: No additional login is required and no VPN is needed

Off campus

  • Login with the same PassportID username and password that you use on UCDAccess
  • VPN is optional for Windows Operating Systems: Windows 7 / Windows 8 / Windows XP

Browser recommendations and downloads

  • Browsers
    • Internet Explorer and Firefox have been tested and work fine
    • Currently, Chrome does NOT work with Silverlight
  • Downloads: If prompted, download Silverlight and install