Tell Us: Library Customer Suggestions

Access after graduation     Mon, 2014-06-09

I would ask that whoever within the library or campus administration that is responsible for creating policy related to discontinuing library access for recent graduates contact me. I would like to know why graduates have access to other university portals and to email indefinitely after graduation yet no access to the health science library's holdings or online resources. As a medical professional preparing for residency outside Denver who has yet to undergo all of the paperwork/training/meetings/credentialing required to gain online access through my new institution, I think it's very important that medical graduates have continued access to resources such as uptodate through my alma mater during this critical transition. I have a list of about 30 topics that my program has asked me to review prior to intern orientation that I cannot review due this discontinued access upon graduation. This is a very disappointing first encounter with my alma mater as a new alumnus.


Library Response

Thank you for your comment and I appreciate your perspective.

I am sorry you are having problems. The library is not necessarily the decider or source of truth about when an employee exits or a student status ends. Access is determined by our loads from the student information system and our systems updated to remove students after graduation. The library's legal licenses from vendors & publishers only allow access for current faculty/staff/students. Most likely the enormous headcount involved with alumni and graduated students far exceeds the budget of the library.

I have passed along your comment to our library leadership team and strategically the library has been planning to look at package options of some resources for alumni. We appreciate the need and I know many students graduate every year lamenting the situation of loss of access to our immense digital archive. Currently the library's focus is expending our budget to offer access to University employees and enrolled students.

Every year around this time one our awesome reference librarians puts together information for students & others leaving Anschutz. It covers some tips and info about free and/or affordable options and things to think about.

See "LEAVING ANSCHUTZ MEDICAL CAMPUS? Suggestions for a smooth transition" on our blog @

Thank you for the comment and it will inform and help our library strategize for options in the future.


Douglas M. Stehle
Head of Access Services, Assistant Professor, MLIS
(303-724-2139 |

Resources     Mon, 2014-06-02

Has the library considered subscribing to OMMBID (through McGraw-Hill)? I think that it would be a very useful resource to have access to.

Library Response

Thank you for recommending resources for the Health Sciences Library’s collection.  We rely on CU Denver faculty, staff, and students for suggestions regarding their information needs.  The database you suggested, OMMBID, will be considered as we review the resources we will receive in the coming year. We have other databases related to genetics that might also be of interest. This is a link to our database list: You can refine the list by subject, including “genetics.”

Thank you again for your suggestion.

Heidi Zuniga
Digital Resources Librarian

Broken Link     Mon, 2014-04-21

Here is a dead link

on this guide  and under the headin Woman's health


Library Response

Thanks so much for bringing the broken link from our resource guide to our attention.  The content creator for that guide has fixed the link and everything should be working now in case you still need access to that information.

Again thanks for helping to keep our web resources in working order. 


John D Jones Jr
Reference Librarian

3rd Floor Noise     Fri, 2014-04-18

Whenever there is a meeting in the 3rd floor tower room, the attendants are not always very respectful of the fact that students are studying outside that room. Congregating outside the room during lunch/etc and chatting is very distracting and disrespectful to those of us actually using this as a library.


Library Response

Thank you for your comment.  We will post some signage reminding groups that this is a library and to keep their conversations down.  But I would also like to suggest that users wanting consistent quiet should consider the 2nd floor which is designated the Quiet Study Floor.

Debra Silva
Library Administration

Stuffy Reading Room     Mon, 2014-03-10

I think it'll be nice to find a way to air the reading rooms/library or use an air freshener each morning when they are cleaned. The reading room smells...maybe from stale air...which is easily noticed when you open the door.  The windows are sealed in so there may be no way to ventilate rooms especially when they are frequently used.

Maybe it's the particular reading room am in...2nd floor. But from experience I feel the 2nd floor rooms often smell of stale air compared to first floor.

And the odor can be repulsive sometimes. Repulsive enough for me to turn back.

Just my observation/suggestion. I hope it can be changed.


Library Response

Thanks for the message.

The air in the room you were using was stale.  Facilities has increased the airflow in that room which has improved the air quality tremendously.  I have walked into most study rooms at various times since your message including this particular room and find no stale odors.  The rooms are  cleaned daily.  Again thank you and please let us know if you find a similar problem in any other room.

Debra Silva

Study Room Lights     Fri, 2014-03-07

Please get rid of the timers on the lights in the study rooms.  The lights go out too often!

Library Response

Thank you for your message regarding the study room lights and how they go off too often.  Campus Facilities has been contacted and are working to see if re-wiring the sensors and the light switches may help.

We are hoping this is a solution and will be working closely with Facilities.



Public Patrons     Wed, 2014-02-12

To whom it may concern. 

Today I walked into the library and I noticed  handful of non student or staff inside the library. Most of people I noticed were homeless people and not people that pay to study in our campus. I am a female graduate student and have been a student for 3 year on this campus and I felt uncomfortable with this growing problem. I noticed them before but today I wonder why doesn't the library request ID only access to the facility. I believe this is something worth

Thank you

Library Response

Thank you for submitting this comment and bringing your concerns to our attention.  The Health Sciences Library was built with and is partially operated with funds from the State of Colorado.  For those reasons, the facility is open to the public.

The Library has a Conduct policy and violations of this policy can be grounds for removal from the building.  Sleeping on the floor (if that was where someone was sleeping) and offensive odors are both violations of the Conduct policy.  If you notice these, or other, policy violations in the future please report them to the desk immediately so that library staff can address them.

If you would like to discuss this further, please contact me at or (303) 724-1748.

Melissa De Santis
Deputy director


Public Patrons     Wed, 2014-02-12

I just wanted to inform you that I have noticed that homeless people have recently been occupying spaces in the Library.  This morning while walking to a study room there were quite a few that were sleeping covered up by their possessions in the actual library.  I could understand if they were there for the actual library but from what I have observed, they have no business being here.  I come to study and when I do not feel safe or can unfortunately smell them from inside of a room I don't think it is appropriate for this beautiful library we have here. Please look into this matter for the sake of all the students and others that want to continue using this facility.


Library Response

Thank you for asking this question about the Health Sciences Library.  The Health Sciences Library was built with and is partially operated with funds from the State of Colorado.  For those reasons, the facility is open to the public.

The Library has a Conduct policy that addresses appropriate behavior within the building.  The library is open to the public, but that does not give people the right to come into the building and make others uncomfortable.  If you notice something that you feel is inappropriate such as disruptive behavior, illegal activities, or a potential safety issue, please alert staff at the desk immediately so that library staff can address the issue.

If you would like to discuss further, please feel free to contact me directly at or (303) 724-1748.

Melissa De Santis
Deputy Director

Photoshop     Tue, 2014-01-21

“Request for Photo Shop to create public health flyers”

Library Response

Thank you for letting us know so that we can correct this problem! We apologize, and we do find that our website lists Photoshop Elements as being available on our computers.

The library has 4 licenses of an older version of Adobe Photoshop Elements.  The software is designated for our four scanner workstations. We recently upgraded those systems to Windows 7, but at the time we accidentally overlooked installing this particular software.

We should have Photoshop Elements installed on the four scanner machines on the first floor by the end of the business day 1/21/14.  Please try it out when you get a chance, and let us know if the software meets your needs. Some of our library staff use the same version (Photoshop Elements 7) and we find it to be very capable for working with photos and graphics.

Jeff Kuntzman (email:
Head, HSL IT

Computer Workstations     Thu, 2014-01-09

“I enjoy using the library as an alumnus of the nursing school but I am concerned that the crumbs left by users @ the  computer stations is not only unhygienic but also endangers the equipment. Please reconsider the food policy.”

Library Response

Thank you for letting us know that some of the computer workstations and tables have been dirty.  The library has an outstanding housekeeping crew, but it is challenging for them to clean the tables because there are often users sitting at them.  In the future, if you notice dirty workstations or tables, please report them to the desk.  Library staff will then be aware of them and can make it a priority to clean them.

For the time being, we will continue allowing food and drink in the library.  The majority of our users spend a lot of time in the building and appreciate being able to eat while researching or studying.  Additionally, in the six years we have been in this building, we have not had any equipment damaged by food so we feel the risk to equipment is low.

Thanks again for your comments, and for continuing to use the library!

Melissa De Santis
Deputy Director


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