Tell Us: Library Customer Suggestions

Carpets     Sun, 2012-11-25

Please steam clean the carpets and upholstery in the group study rooms.  They are so dirty!  Thanks

The study rooms do get a lot of use (and abuse).  The Campus contracted cleaning company is working on cleaning the carpeting in all of the study rooms.  They started with the first floor rooms and are working their way up to the third floor.  This process takes some time because we are open to the public seven days a week and they need time to dry the carpeting before people walk on it again.  I am hoping that they will be able to complete the carpet cleaning during the days the library is closed over the holidays.

Thank you for your comment as we do know it looks unsightly.

Deb Silva                                                                                                                                                     
Library Administration



Microwave     Thu, 2012-11-08

Please clean the microwave daily. Thanks

Thank you for your comment.  The library purchased the microwave as requested by the student body, with the intention of the students maintaining the cleanliness of both the microwave and the refrigerator.  Neither of these appliances fall under the scope of duties with the library or custodial staff.  However, for your convenience, a paper towel dispenser and spray cleaner will be available soon for your usage.

Thank you.

Tami Hoegerl
Library Technician


Staplers     Thu, 2012-10-11

Can the library provide more reliable staplers at the printing stations?  Some existing staplers don't staple more than two pages.

Although, there are some at the front desk it is inconvenient to print at one place and go somewhere else to staple.  I think we are in that day-and-age where staplers on campus should be more available for students.  If there's an issue of losing/theft, then there has to be a way to secure it to the tables or even getting an electronic stapler that can do the job as well.  On the similar complaint note: some of the 3-hole punches are messy at the printing station.

Thank you for your comment.

It seems like they don't make staplers the way they used to.  They have been wearing out or breaking at a rather surprising rate this past year due to the high use they are receiving.

I am presently reviewing staplers to see if we can find a more durable brand for placement at te printing stations.

You should see some new staplers shortly.  I am hopeful that we will find a reliable brand that will meet the needs of all of our patrons.

Roy Robinson
Library Technician

Suggestion for book purchase     Sun, 2012-11-04

Please buy the most recent edition of Janeways Immunobiology.

Thank you for your comment.

We do have a procedure in place on requesting resources for the library's collection.  If you click on the link below  suggest an item to be added  and complete the form as requested, the Collection Development will review the request.  They rely on the Health Sciences faculty, staff, and students for suggestions regarding their information needs. 

Tami Hoegerl
Library Technician




Pubmed on HSL website     Wed, 2012-10-31

Are you aware that the hslibrary website is unable to parse standard JAMA-format citations? E.g. when "N Engl J Med 2012; 367" is pasted into the "Pubmed Search" the only thing that it sends to Pubmed is "N Engl J Med 2012" and everything after the semicolon (volume, page numbers) gets dropped. It makes the website basically useless for pulling up specific articles and I only use it to get to Pubmed with Article Linker.

Thank you for this feedback.

The Pubmed search form that we offer on the HS Library website is meant for convenient quick searches, rather than as a replacement for Pubmed itself. If you are doing a lot of this type of searching, we suggest you bookmark Pubmed with our custom AMC Pubmed URL and use that as your starting point.

Punctuation in citation information causes problems for both native Pubmed searches and searches via our search box on our home page Pubmed search launcher. Removing punctuation should help greatly. Pubmed’s Single Citation Matcher is also an option to consider when seeking known citations. Our Head of Education and Reference, Lisa Traditi, has replied directly to you with further detail and pointers on how you might wish to search citations in Pubmed.

Jeff Kuntzman
IT Dept Head


Library's new thin client     Thu, 2012-10-11

I'm just a student about to graduate, so what I have to say wouldn't help me too much, but I hope it will help the library improve.  Perhaps I'm just impatient, but the new Thin Client interphase feels very slow.  There is a lag in everything that I'm doing.  Initially I thought it might be the computer, but it was the same even after hopping over to another workstation.  What we had before were so much faster.  I'm just wondering why spend more student tuition to get something that doesn't work as well as what we had in the past.  On the contrary, I'm not seeing what the library is hoping to achieve in this new interphase.  That's just my evaluation of trying this new set up today.  Good luck with the innovations.

We really appreciate your feedback.  While we understand there is a slower login time with the new clients, our own experience and feedback from most student users is that once the systems are logged in, performance is very competitive if not better than the older desktops.  I would like to better understand which applications you have been using on the thin client machines and if they seemed consistently slow to you.

As to the rationale behind implementing thin client workstations, there are many cost effectve benefits.  As you may have noticed we are repurposing many of our old Dell tower machines as "not-so thin" thin clients that would otherwise need to be replaced with new PC's, a substantial investment.These old machines will be slowly phased out with the Wyse thin clients at a very small fraction of the cost of a desktop PC.  The energy cost savings of the tryly thin client machines is substantial.

Please let me know if you would be willing to come in and demonstrate what you have observed.

Mike Campbell
Assistant Systems Administrator



Thank you.
Library's New Website     Tue, 2012-10-09

The black background looks sharp, though the "ask us" and "tell us" bubbles are a step backward - they are so pixelated that they look very dated.

Ultimately, the thing that would really help the web page would be to streamline the complicated search functionality (I don't think the "find it" search has ever produced a useful result).


Thank you very much for providing us feedback on the preview of the library's new website.  Regarding the Ask Us/Tell Us buttons, can you give me a little more detail of how you viewed the site?  Perhaps you can tell me what device you were using (handheld, phone, PC, Mac?) and if PC or Mac, what resolution were you set at (for example, 800x600, 1650x1080, etc.)

If it appears pixelated we will endeavor to sharpen up the image.  I tested at 800x600 pixels, and agree that at that resolution, the icons look pixelated.

We're sorry to hear that you haven't found FindIt to be useful.  There are definitely certain things FindIt works better for than others.  For example, FindIt does not do well locating e-journals by title.  We have begun a project with the vendor that provides FindIt to improve that functionality.  It would be great if you could give examples of some searches you tried that were unsuccessful so we could use them for troubleshooting.

Jeff Kuntzman
IT Department Head
Thank you.
Japanese Sleeping Cubicles     Sat, 2012-10-27

I would appreciate if there were "japanese sleeping cubicles" for students, that way they would not occupy study rooms to sleep.  It will show tech-trendiness as well.  Thank you kindly.


Thank you for this comment.  It is unlikely that the library will be installing sleeping cubicles - although they are very cool!  However library staff can ask sleeping users to vacate study rooms if you need to use a room that they are occupying.  Just let us know at the desk which room you need that has someone sleeping in it.

Here is how I see this being enforced by library staff:

 * Library staff do nothing unless a user asks them to (meaning library staff do not have to patrol the building looking for sleeping people).
* A single user can only ask library staff to "evict" sleeping people in individual study rooms.
*A group can ask to have a sleeping person "evicted" from group study rooms.

* This only applies to rooms with doors (meaning people can sleep in the library, we just would prefer they do not sleep in the study rooms because those rooms are at a premium).

 Melissa DeSantis, Deputy Director
Thank you.
Flash Mob/Dance Party     Thu, 2012-09-13

I would like to request a flash mob/dance party at the library.  Thanks.

Thank you for your comment.  I cannot endorse such unplanned disruption, but only say I appreciate the vision.  In all seriousness, quiet and serenity are core features of certain nooks and spots in the bibliotheca off Montview Ave., a.k.a. the HSL, but anything is possible and worth consideration at the Health Sciences Library.

It may not be a flash mob but HSL will be celebrating our five years on the AMC.  There will be cupcakes on October 15th, and more starting at 11 am.  If a crowd forms, all the better!  For your first or next visit leave the mob behind and come celebrate our five years of success on the campus.

Perhaps you are a student on campus, and so please feel free to call me about this or stop by so we can chat about the future cultures and events the library could cultivate.  We are planning to enshrine the 2nd floor as the "quiet zone" and floor of the library - no mobs allowed, at least not noisy zoo like parties!

Douglas Stehle
Department Head Access Services
Thank you.
Study Area     Tue, 2012-09-25

It would be really nice to have an electrical outlet by the group of 5 chairs in the corner of the second floor by the IT services offices and the group study room 2101.  Even just an extension cord to plug into would be great!  Thanks a lot!

Can you guys provide extension cords for students?  Please!  The layout of the wall plus is quite challenging and our cords aren't long enough...please take this under consideration.  Thank you.


Thank you for your suggestions.  That area which now has chairs and a coffee table was not originally meant for this furniture.  The chairs, etc. have been moved there by students.  Because this wasn't a reading area, no electrical outlets were installed.  I will look into the possibility of having one installed, but please know that this is a $400 cost to our budget.  The library does not anticipate providing extension cords due to tripping hazards and similar concerns.  We are looking into other charging solutions and alternatives.

Debra Silva, Administration
Douglas Stehle
Department Head Access Services
Thank you.


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Health Sciences Library | University of Colorado Denver
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