There were two (out of three) individuals who were very short with me today at the circulation desk area, and arguing with me about the knowledge that they didn't know. Their customer service skills were very poor and didn't convey professionalism. One person at the circulation desk was more than helpful compared to the others.
Tell Us: Library Customer Suggestions
Thanks for letting us know. This is an issue I'd like to address. I'd like to hear more about your experience if you'd be willing to talk with me. Please contact me directly at email@example.com or 303-724-2139 if you feel comfortable.
Head of Access Services
Hi! I am a P1 student and there are two books that I think would be helpful for the library to purchase the updated versions. They are: An Introduction to Spanish for Health Care Workers. 4th Ed. (by Robert Chase and Medina Chase); Pharmacotherapy: A Pathophysiologic Approach. 8th edition J.T. Dipiro, R.L. Talbert, G.C. Yee, G.R. Matzke, B.G. Wells, L.M. Posey eds, McGraw-Hill Thank you!
Thank you for your comment.
We do have a procedure in place on requesting resources for the library's collection. If you click on the link below suggest an item to be added and complete the form as requested, the Collection Development will review the request. They rely on the Health Sciences faculty, staff, and students for suggestions regarding their information needs. I will forward your suggestions on to our Collection Development Technician, Paul Andrews.
In regards to Pharmacotherapy: A Pathophysiologic Approach and the latest edition, as an AMC student, you are able to access the 8th edition online. Start at hslibrary.ucdenver.edu, click on All Databases and then under the letter A, "Access Pharmacy," you will see it listed in the center of the page under, "Textbooks."
Tami Hoegerl, Library Technician
Thank you for the links to the mobile apps!
Thank you for the feedback!
Head Library, IT
Hi just fyi: I spotted (then killed) a nymph German cockroach in one of the study room walls on the third floor. The room is clean and the garbage can has only small shreds of paper. I am not sure what attracted it. I had no food with me. Hopefully it is a one-time occurrence.
Happy New Year.
Thank you for your comment. We hate to hear about bug and cockroaches in our library. We will note this and be on the lookout for similar reports. It is most helpful for us to know the room number people are using when there is a concern. When reporting concerns with study rooms, please let us know what room number specifically so we can address that specific room. So far in the history of our library here at AMC, we rarely see or get reports of cockroaches, but do like to know when they are seen. We would rather stamp them out sooner rather than later.
Head, Access Services
The computers on the first floor are garbage. I have had to restart computer number P4S three times already today. The computers are extremely slow and freeze during the simplest tasks such as opening and closing word documents. In order to close and re-open word I must log off the VMWare client each time. I cannot get my work done in a timely manner and the amount of aggravation this causes is great. IT staff at the library seem to think that slow computers running a large number of support programs can meet student needs. They cannot. Please exercise common sense and reduce the number of background programs so the computers can run reliably.
Thank you for this feedback, and we regret the difficulties you’ve been experiencing. We would like to work with you directly to assist with these issues. Please contact either myself (Jeff.Kuntzman@ucdenver.edu) or our System Administrator, Michael Campbell ( Michael.Campbell@ucdenver.edu ) to schedule time to look at what may be going on.
If you encounter computer problems in the library, the first step should be to contact the Service Desk. The desk will contact Library IT. From Monday – Friday, 8 am to 6 pm someone from IT should be available to come and help or at least begin troubleshooting. We strive to resolve any computer problems that our users inform us about, and we frequently ask our computer users directly how things are going. In general we have been getting very positive feedback.
With regard to the computers being slow, what we have noticed is that after the computer boots up, it takes a few seconds before it is really ready. This is typical of all PCs. Once you have a Start menu, hover your mouse right over the “Start” Windows icon at the bottom left. Your mouse will turn into a rotating circle indicating the computer is not ready. Continue to hover your mouse over the Start icon for 10-20 seconds. When the PC is ready, your mouse will turn back into a mouse pointer. Start Word or a Web browser at this point, and performance should be good and remain so until you are ready to log off.
With regard to “freezing” in the Word application, we have tested on the workstations and have not been able to reproduce any problem. Large Word files can pose a problem on any PC. Also, when working with a USB drive, the process of opening and saving documents can take extra time especially with large files.
Head Library, IT
I'm having trouble keeping lights on in many of the booths and rooms that have automatic sensors. When I first enter the room they stay on awhile, but once they go off once, they tend to keep shutting off after about 3 minutes (I finally timed it, becuase I felt like it was unreasonably frequent). I know that it thinks no one is in here if I'm just studying and not moving constantly, but it's really frustrating to have to flail about under the sensor every few minutes in order to keep the light on!
Is there any way to at least lengthen this interval? I find it really frustrating to keep jumping about every few minutes and end up sitting in the dark.
I am checking with the contractor to see if he can get me an estimate to have the sensors re-wired. The last time I talked with him (a year ago almost to the day) he said that the wiring is backwards so that the sensors aren't 'learning' the way they should be.
The laptop checkout is really convenient and I appreciate that the library provides this service! I would like to suggest that future laptop purchases include more MacBook Pros, as the majority of students are Mac users and there is often a shortage of Macs to be checked out. Another alternative would be to purchase PCs of comparable quality because the current dells are bulky/outdated. Thank you.
Thank you very much for this feedback! We are glad you like our laptop checkout service.
Earlier this year,we added two additional checkout devices in response to a request from the Academic Support Advisory Committee (which is composed of student representatives). One was a Macbook Air and one was a recent Dell laptop. ASAC funds were used to make the purchases.
We also extended the checkout period to two days for students, and we've been promoting the service a bit more. Our data indicates that all the devices we have are circulating quite heavily, from Macbooks to iPads to Dell models. In regards to what we buy, we go on the data we have. In 2011, we surveyed students about library services in general,and we asked the Mac vs. PC question with regard to what students prefer: 52% said PC, 31% said Mac, 17% said "no preference."
We will continue to track circulation data as well as student comments and feedback, making use of that data to purchase more devices if and when funds become available. We'll also continue to consider weight and form factor in the devices we select.
Head, Library IT
Can we get a hot water dispenser in the library? It would be nice to have hot water for tea while in the library. Since we have a coffee machine, it seems only fair that tea drinkers get representation. It would be a wonderful holiday gift from the library to its patrons!
At this time we are not prepared to put a hot water machine in the building for public use. It is a bit inconvenient, but there is a microwave to heat up your water.
I have checked with the vending machine company who controls the coffee machine to see if there is any way to set up the vending machine where one of the selections would be hot water only (and of course at no charge).
I just received a response in return in which they said it is not possible to do this.
Thank you for your comment.
Please steam clean the carpets and upholstery in the group study rooms. They are so dirty! Thanks
The study rooms do get a lot of use (and abuse). The Campus contracted cleaning company is working on cleaning the carpeting in all of the study rooms. They started with the first floor rooms and are working their way up to the third floor. This process takes some time because we are open to the public seven days a week and they need time to dry the carpeting before people walk on it again. I am hoping that they will be able to complete the carpet cleaning during the days the library is closed over the holidays.
Thank you for your comment as we do know it looks unsightly.
Please clean the microwave daily. Thanks
Thank you for your comment. The library purchased the microwave as requested by the student body, with the intention of the students maintaining the cleanliness of both the microwave and the refrigerator. Neither of these appliances fall under the scope of duties with the library or custodial staff. However, for your convenience, a paper towel dispenser and spray cleaner will be available soon for your usage.