Tell Us: Library Customer Suggestions

Library Software     Wed, 2015-06-24

Thank you so much for adding SAS software to the library computers! Many of us in health sciences use this resource, but find it either too expensive or inoperable on Mac computers. I'm thrilled it's now available at the library. Thanks!

Thank you for this feedback!

We are happy to hear that having SAS software in the library is helpful to our Health Sciences constituents. We acquired five licenses of SAS software after hearing that use of SAS is specifically required in some campus coursework. Please let us know of any other types of software useful for in-library workstations that would be helpful for the students, faculty, and research community of the Anschutz Medical Campus. We can't accommodate every circumstance or request but we'll do our best!

Jeff Kuntzman
Head, Library IT
jeff.kuntzman@ucdenver.edu
303.724.2126
University of Colorado Anschutz Medical Campus, Health Sciences Library

 

   
Thank you.
Cleaning Staff     Mon, 2015-06-01

To whom it may concern,

Over this past year in medical school, I have greatly appreciated the service of Mrs. Maria Parra. She cleans the library and is the most pleasant woman I have met on the cleaning staff. I see her several times per week while studying here and I know that, in addition to cleaning, she also surveys the library to keep students safe. She has told me about one time when she found someone drinking in the library and reported it. She also watches over our belongings; if she's cleaning in the area, I feel safe to get up and use the restroom leaving my things behind for a brief moment.

She does her work above and beyond expectations… [snip].

Kind regards.

Thank you so much for your comment.

We think Maria is awesome too, and she has always gone above and beyond the call of duty as one of the library's custodians. She is a great steward helping to keep our library safe and sound. She is fabulous and keeps the library looking great and very tidy. We hope to keep Maria as long as possible.

Thank you so much, and I know Maria will appreciate the kudos and praise.

Douglas M. Stehle
Head of Access Services
MLIS, Assistant Professor Health Sciences Library
CU Anschutz Medical Campus
Office phone: 303-724-2139

 

   
Thank you.
Increasing Homeless Population     Tue, 2015-04-21

Thank you for your feedback.  The Library’s leadership recognizes the growing sense of frustration among some patrons in response to the presence of non-affiliated users in the building.  The Library is open to the public as a state-funded and supported institution on a public university campus, but that access does not allow individuals to create an unsafe or insecure  environment, or disrupt operations.  

Library staff have been instructed to be vigilant about disruptions, and we will act accordingly.  It is also essential that we do this in partnership with you, our users.  When you see something that concerns you, say something to our staff immediately so that we can respond.  Users are also welcome to reach out directly to the Police by calling 303-724-4444 to report disruptive or inappropriate behaviors. The Police have committed to responding.

In instances where non-affiliated individuals have attempted to gain access to the building at times other than when we are open to the public, it is critical that users NOT extend that access and immediately report the incident.  It is also critical that the Police be called immediately if users see someone in the building after hours who is not a CU Anschutz student, staff or faculty member.  Such individuals are expected to wear and/or have on them their campus ID badge.

If any situation makes you feel uncomfortable or concerned for your safety, remove yourself and advise Library staff or call the Police immediately at 303-724-4444.  Please note that there are yellow “panic button” devices located on walls throughout the building and red emergency phones located near the restrooms on all floors which may be used to alert the Police, Library staff and others to any safety concerns.

The Library’s leadership is working closely with leaders in the Police Dept., Legal Affairs, Chancellor’s Office, and Facilities, among other units, to propose recommendations for campus leadership’s consideration in response to the increased use of campus facilities by non-affiliated users, noting that this is a campus-wide issue that is not limited to the Library building.

If you would like to discuss this further, please feel free to contact us directly.

Melissa De Santis
Deputy Director
melissa.desantis@ucdenver.edu or (303) 724-1748.

Douglas Stehle
Head of Access
Douglas.stehle@ucdenver,edu or 303-724-2139

Comments:

1.  Although your answer is amazingly PC it does not address the fact that we pay 20-40k per year per person to use this facility.  I have witnessed these indigent people check out school materials and play with them like toys, consume alcohol and have a family picnic in the middle of the main area.  The "public" computers are now completely off limits to those who pay for the ability to use them due to the fact they are permanently occupied.  I understand that "state funds" are used to help run the school.  However, state funds are also used to run shelters, food banks and all of the other services that are supplied for them.  I fail to understand why this is such a problem to fix.  Lastly, there is a "Public Library" 1 mile down the road.

2.  The homeless population has continued to increase and it reflects poorly on this campus as a place of higher education. Some of them smell absolutely terrible and it is to the point where I have had to move because it was so offensive.

3. I am a professional student here on campus and I am a person who was homeless as a child.  I visited libraries constantly during that time, sometimes daily, and was never made to feel as if I was unwelcome.  Thanks to those librarians and the tax-paying public I was able to educate myself and imagine a better future.

I would like to thank the library staff and the university for treating these homeless people like the equal citizens that they are.  Since our library is a public library, I'm glad that the public has access to our resources during public hours.

I'm grateful for all of the measures in place to make sure that we students feel safe.  I wish that I'd had this feeling of safety years ago. This exposure to the culture of poverty is going to end up opening the eyes of some of my peers.

4. As health science student that frequents the Health Science Library, it is becoming apparent that Health Science Library has an increasing problem with homeless/people of less means. On any given day the first floor has many homeless/people of less means loitering. Many are sleeping, eating, talking, using the computers for enjoyment (watching YouTube), etc. Unfortunately this population is a distraction to an environment that is supposed to foster knowledge and learning in a quite/safe place.

As a student, I don’t feel comfortable for myself or other health science students. I’m concerned with student safety and theft. For example, one of the schools on the campus require students to purchase a new MAC costing almost $2000 dollars. If studying alone at the library and the need to use the restroom arises, how does one prevent theft? I understand it is very expensive to keep a library open, but by accepting public funds to keep the library open, the school has created a homeless problem campus. Moreover, for prospective students touring the campus, the homeless problem could lead to non-selection of CU. Is this the image CU wants to portray?

Lastly, I noticed the library is now staffing an off duty police officer.

This too creates the sense that the school/library are aware of the problem and the library is NOT safe for health science students. I pay over $20,000 per semester to attend school on the health science campus. I should feel comfortable in all buildings, walking around campus, and ALL students deserve the same.

Please take corrective action at the library before the homeless problem spreads to the rest of the campus. If I don’t see change, I believe this issue will need to be addressed in a larger forum with CU administers.

Respectfully,
A concerned student

5. Regarding the homeless people: I don't mean to sound heartless or mean but the library has become an uncomfortable place to study with the amount of homeless people present. It is a safety concern when we are being asked to let them in when we come before and after library hours, every time I say "No" how do I know they are not going to come after me when I leave at night. They are on the couches sometime second floor and many times on the third floor and snorting while they are sleep disturbing other students (and I've seen students getting frustrated), and I feel that we pay so much money to go to this school but now are losing the best place for our studying environment. I know this is a public library but I feel that students should be the priority.

6.  I would just like to agree with the statements about the homeless population coming to the library. This did not used to be an issue (or I never noticed before), and I too am feeling uncomfortable. What can we as students do to try and address this issue??

   
Thank you.
Homeless Population     Wed, 2015-04-15

Comment 4/11/2015: Please do something about the homeless population loitering at the Health Science Library. There is a concern for both safety and theft. Students pay about $20,000 a semester to attend CU Health Science programs. They as students shouldn't have any concern about using the academic library. There are many homeless that are using the library as a shelter and sleeping. Please take corrective action!

Comment 4/11/2015: Please take corrective action on the homeless population! This is a learning institution. CU should be concerned about student safety!

Comment 4/15/2015: It has been very uncomfortable lately with the amount of homeless people coming to the library. I've been asked numerous times to let them in when the library was not open and this is a safety concern. This is a study environment and I pay so much money to go here and use the resources but this situation is making me not comfortable and use the library less often.

Thank you for the comments. The Library also cares about student safety and the safety of everyone in our facility. If you would like to give us more detail about your concern and specific experiences, please do not hesitate to contact us anytime by email or stopping in the library and asking for us at the service desk. We would be glad to listen and speak with you more. It is not overly clear to me from your comments what specific problem and law/rule was being violated by the presence of others in the library.

The Health Sciences Library was built with and is partially operated with funds from the State of Colorado.  For those reasons, the facility is open to the public for part of the day, although there are times when we do restrict access and require IDs to enter the building. In the case of unaffiliated public people being outside before the library opens and asking you to let them in, the library agrees it is unfortunate this is occurring and none of us as University members should compromise policy and safety. Those without proper University ID may not be in the building 24/7 and before the library opens. If you are asked by someone to let them in, you need to politely say no and refuse.

The Library has a Conduct policy that addresses appropriate behavior within the building.  The library is open to the public, but that does not give anyone the right to come into the building and make others uncomfortable.  If you notice something that you feel is inappropriate such as disruptive behavior, illegal activities, or a potential safety issue please alert staff at the desk immediately so that library staff can address the issue.  You can also call Campus Police directly at (303) 724-4444. Currently sleeping is not prohibited unless there is noise and snoring coming from the person taking a rest or if there is concern that someone is ok but has been asleep too long and could be passed out.

If you would like to discuss further, please feel free to contact us directly anytime.

Thank you.

Douglas Stehle
Head of Access Services | douglas.stehle@ucdenver.edu | 303-724-2139

Melissa De Santis
Deputy Director | melissa.desantis@ucdenver.edu | 303-724-1748

   
Thank you.
Mac Computers     Wed, 2015-04-01

Having desktop Macs available would be a great addition to the library.

Thank you for this suggestion. Having desktop Macs in the library has been a matter of much discussion. We are considering a small pilot of this idea and we are currently investigating some funding options.

Jeff Kuntzman
Head, Library IT
jeff.kuntzman@ucdenver.edu
303.724.2126
University of Colorado Anschutz Medical Campus, Health Sciences Library

   
Thank you.
Walk Stations     Wed, 2015-03-18

I see a few other comments suggesting more treadmill desks, so I'll add my voice.  More treadmill desks!

Also, if there were stands we could check out to put on the desks to hold iPads or books in a good position for reading, that would be amazing!

Thank you for the comment.

The library is working up a plan to acquire more walk stations and additional height-adjustable study tables which also have been popular and with interest from students for more. There are some space challenges to figuring out where to locate additional walk stations as well as considerations for public areas and quiet, usage policies, etc. But the library is moving towards a plan and very likely will get one or two more walk stations. We will consider the idea for stands along with other accessories such as counter-mounted electrical outlets. We would prefer to have those accessories on board with the walk stations versus making things like reading stands items for checkout but we could certainly try that and make it work also.

Thanks for your input and ideas. Please contact me anytime.

Douglas Stehle
Head of Access Services, Librarian.
douglas.stehle@ucdenver.edu, 303-724-2139

   
Thank you.
Keep Voices Low     Tue, 2015-02-10

I think it would be valuable for you to post signs reminding library patrons that they are actually in a library
and should keep their voices low.   This is the only library I have ever been in where groups wander around talking at full volume, or people maintain full conversations on their cell phones.   It is particularly bad on the first floor.

 

Thanks for asking about noise in the library.  The library previously received comments about noise and based on those comments the 2nd floor of the library has been designated the quiet floor.  I would recommend relocating to the 2nd floor which should be quieter.  If a computer is what you have been utilizing on the 1st floor of the library there is a small room with computers on the 2nd floor.

The library has a conduct policy which addresses noise disruptions.  This would include users talking on cell phones.  You can report noise disruptions to library staff and we will speak to others about their noise level.  If you don’t want to leave your work area you can call the front desk at (303) 724-2152.  Additionally, Monday – Friday from 9 am – 5 pm you can contact library staff via chat, text or e-mail by using the links at Ask Us.

I hope this information is helpful, feel free to contact me if you’d like additional information.

Melissa De Santis
Deputy Director

   
Thank you.
Closing Process and Flashing Lights     Sun, 2015-02-08

I am extremely frustrated with the closing process. I don't understand why the lights need to be turned on and off 3 separate times to remind the non UCD card carrying members that it is time to leave even after announcements and badge checks have been performed. This closing process is extremely distracting, disturbing and unnecessary to achieve the closing goals.

Thank you for your comment.

I regret your frustration, and it is not our intent to distract our University students. Allow me to make these points, and I am glad to speak with you any time.

  • There are other types of users in the building other than card-carrying UCD members
  • The public closing times impact these other users who need to exit the library by/before closing time
  • As such, we still have a closing process whereby some users need to be informed to leave the building and we have found through experience that a flashing light sequence is one good indicator to users and a good tool in our process
  • The PA system for announcements does not reach to all areas of the library equally well
  • Different users have different levels of hearing, or are wearing headphones, and other conditions exist whereby announcements can be missed or ignored by people focused on other things in various parts of the library

I will be honest and say that the process is designed to be distracting in order to alert users that the library is closing. Flashing of lights is a common practice by many libraries in their closing.

Our procedure is to run the flashing lights sequence only once and at ten or fifteen minutes prior to close. I can appreciate what you are saying, and at the same time I feel that the short distraction to University users in order to clear the building of non-University users is a small price to pay as part of the overall fabulous service of 24/7 access and ability to stay after closing. I ask for your understanding and patience with the procedure that serves some good in other ways. These other ways may not seem like an immediate benefit for students who can stay, but in the end they are part of the library’s service to the student community who I know are positive that we have public closing hours after which the library is for use only by the student and University community. Our flashing of the lights in a public building like ours does help with clearing out of the other types of library customers who need to go.

Douglas Stehle

Head of Access Services     303-724-2139
Thank you.
Walk Stations     Fri, 2015-01-30

A.  We need a big room. Filled with walking treadmills. A room full of them.

B.  More walking treadmills please!

C.  More walking treadmills please! Every time I go to use them during peak library hours (after class around 5pm-9pm) they are all occupied!

Thanks!

 

Thank you for your comment.  The Library has advertised the treadmill desks, a.k.a. walk stations, heavily since we got them.  We too have noted their popularity and consistent usage.  The distance walked and many calories burned since installation are fun facts and impressive.  Students use them and seem to like them.  Our leadership team will count your votes for more and consider in our future space planning.

Douglas Stehle
Head of Access Services
douglas.stehle@ucdenver.edu

   
Thank you.
Study Room Lights     Thu, 2015-01-29

The lights in the study room V23 1205 on the first floor keep turning off on me. I don't know if the sensor is working

Thank you for letting us know about the lights in study room 1205. The library currently has an electrician working on all the rooms because we have learned that many of the sensors were not connected correctly.  It will be a process for Facilities to get into the rooms because they are heavily used, but we will get to all of them.  Please let us know of problems in any other rooms, we can pass this information onto the electrician.  Thanks again!

Stefanie Ortiz
Admin Assistant
303-724-2135

 

 

   
Thank you.

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